CUSTOMER SERVICE REPRESENTATIVE
AEG Petroleum LLC, based in Amarillo, TX, is a growing family owned and operated petroleum distributor. We are looking for a highly motivated Customer Service Representative to join our San Antonio team and contribute to our continued success. Our commitment to customer service, reliability, and safety has set us apart serving the agriculture, oil field, industrial, fleet and government accounts throughout the tri state area and beyond.
Job Summary:
The Customer Service Representative supports our warehouse in daily operation procedures to run smoothly. Therefore, he or she needs to have superb time management and organizational skills. The candidate will be comfortable with general office operations, including electronic correspondence, filing, taking/entering customer orders, invoicing, and entering payments. Our Customer Service Representative is one of the faces of our organization and therefore should have good people and communication skills to best work with our customers.
Key Responsibilities:
Greet and assist visitors, clients, and vendors in a professional, friendly manner.
Maintain a clean, welcoming, and professional reception area.
Answer incoming customer inquiries via phone, email and in person.
Assist Customers with product information, pricing and availability
Process orders, returns, and exchanges accurately and efficiently
Provide clerical and administrative assistance to warehouse staff and management.
Prepare, edit, format, and send documents and correspondence.
Maintain electronic and paper filing systems.
Support data entry, recordkeeping, and company documentation.
Assist with maintaining and ordering office inventory.
Process and distribute invoices, work order and field tickets.
Resolve customer complaints professionally
Collaborate with the sales team to meet customer needs
Conduct data entry tasks
Run daily sales, orders, and payment reports to send to upper management
Qualifications:
High school diploma or equivalent - 1+ year of receptionist, administrative, or customer service role
Excellent phone etiquette
Strong verbal and written communication skills
Proficient in Microsoft Office Suite, G-Suite, and computers
Proficiency in cash handling procedures
Strong date entry skills with attention to detail
Strong organizational and multitasking skills with attention to detail
Professional demeanor and ability to work effectively with all levels of staff, customers, and vendors
Benefits:
401 (k) and matching
Health, Dental, Vision and Life Insurance
Paid time off
Paid on the job training